As I picked up the phone, all I could hear was crying. I had worked in customer service for 9 years and I'd heard it all, so I was ready for anything. Was this a customer upset because they couldn't hear on the phone? Or were they having a hard time getting it set up? I wasn't sure, but after a moment I could tell that she wasn't upset. She was crying tears of joy!
The caller, a sweet woman at the young age of 96, explained that she hadn't been able to use the phone for the past 12 years-- until she bought the Clarity W1000.
Not only had this customer been unable to use the phone for over a decade, but she lived in a nursing home many miles from her nearest family, making things even worse. She felt isolated because she was unable to talk to her children and grandchildren, but now she had part of her life back!
I've now been with Clarity for over 11 years. It's calls like this one that make me so happy to work for a company that honestly cares about their customers and provides a product that can improve quality of life in such a dramatic way.
Posted by Angela Williams, Clarity
Technorati tags: Hearing Loss, Isolation, Life, Amplified Phone, Customer Service, Clarity