It may seem odd to most that by providing technical assistance over the phone, I get a sense that I am making a positive impact in people's lives. But it's true; and, over the past several years, I’ve been fortunate enough to have heard first hand what a difference we can make here at Clarity. One recent instance really stands out in my mind above the rest.
I was speaking with a man who called on behalf of his wife, who uses an RC200 remote control speakerphone. The phone had worked flawlessly in the past, but then the outgoing transmission had stopped working and they’d tried everything they could think of to restore the RC200 to its previous condition. After a bit of troubleshooting, I found out that they had recently added DSL internet servicde to their phone line. Instantly, I knew: this is it: I recommended that he install 2 DSL filters together on the phone jack. I stayed on the line as he installed the first one and the phone still did not work. After installing the second filter, the transmission came back and his wife could speak to me. She began to cry as she told me how grateful she was and how much it meant to her and her husband to be able to use the phone again.
It made me emotional thinking about how important the phone was for this customer and how terrible it must be to feel like you are prevented from reaching others. It's small moments like that— where a simple part of your day can have such a profound impact on another person's life— that make me happy to call Clarity home.
Posted by Karen Rogers, Clarity
Technorati tags: Technical Support, Phone, Life, Clarity